Refund and Returns Policy for Sparkle Treasures

Effective Date: November 26, 2024
Address: 875 Milford Street, New Hampshire, United States
Phone: 603-687-1399
Email: info@sparkletreasuress.com
Website: sparkletreasuress.com

Thank you for shopping at Sparkle Treasures. We strive to provide high-quality products and exceptional customer service. If you are not entirely satisfied with your purchase, we’re here to help. Please review our Refund and Returns Policy below.

1. Eligibility for Returns

To qualify for a return, please ensure the following:

  • The item was purchased directly from sparkletreasuress.com.

  • The item is unused, unworn, and in the same condition as received.

  • The item is in its original packaging, including tags, labels, and any accessories.

  • The return request is made within 30 days of the purchase date.

Non-Returnable Items:

Certain items are ineligible for returns, including:

  • Customized or personalized products.

  • Items marked as “Final Sale.”

  • Gift cards.

2. Return Process

To initiate a return:

  1. Contact Us: Email info@sparkletreasuress.com or call 603-687-1399 to request a Return Merchandise Authorization (RMA) number.

  2. Prepare Your Package: Securely pack the item, including a copy of the purchase receipt and the RMA number.

  3. Ship the Item: Send the package to:

    Sparkle Treasures Returns
    875 Milford Street
    New Hampshire, United States

    Please note that you are responsible for return shipping costs. We recommend using a trackable shipping service.

3. Refunds

Once we receive your returned item, we will:

  • Inspect the item to ensure it meets the return criteria.

  • Notify you of the approval or rejection of your refund within 7 business days.

Approved Refunds:

  • Refunds will be issued to your original payment method.

  • Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or payment provider.

Rejected Returns:

If your return does not meet the eligibility criteria, we will notify you and arrange to return the item to you at your expense.

4. Exchanges

We accept exchanges for items that are defective, damaged, or incorrect. To request an exchange, follow the return process and indicate your preference for an exchange. We will ship the replacement item at no additional cost to you.

5. Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 7 days of receiving the item.

  • Provide photos of the damage or defect along with your order details.

  • We will arrange for a replacement or issue a full refund, including shipping costs.

6. Cancellations

You may cancel your order before it is shipped. Once an order has been dispatched, it cannot be canceled, but you may request a return following our policy.

7. Contact Us

For any questions or concerns regarding this Refund and Returns Policy, please reach out to us:

Thank you for choosing Sparkle Treasures. We value your satisfaction and are committed to resolving any issues promptly.